Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Inspection of returned items are charged at a minimum charge of $50/hour for the first hour and at $5/0.1 increments thereafter. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed (minus the inspection charge), and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at admin@xploreaus.com.au.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at admin@xploreaus.com.au and send your item to: 110 Bullock dray drive, Mount Crosby, QLD, 4306, Australia.

Shipping
To return your product, you should mail your product to: 110 Bullock dray drive, Mount Crosby, QLD, 4306, Australia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.